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Frequently Asked Questions

New patient information

Q: What do I need to bring with me for my first appointment at CPO?

A: Please bring your insurance information (cards) and identification as well as the prescription from your physician if one was given to you. Depending on the type of visit you may need to bring shorts, shoes or other apparel for your appointment.

Q: How long can I expect my initial appointment to last?

A: Depending on the reason for your visit, your appointment could be from 30 minutes to 1 hour. A medical history and initial evaluation needs to be completed for each patient so that our practitioners can make the best decisions for your care as possible.

Q: Is there a fee for office visits?

A: No. All evaluations, adjustments, and follow-up appointments are included in the cost of the device that is provided to you.

Q: Will my insurance cover my orthosis/prosthesis?

A: The type of insurance plan you have will determine what you may owe, if anything, for your device. Our office will obtain a prior authorization when needed and inform you of the balance. It will be up to you if you would like to proceed. Payment plans are available and will need to be discussed at that time.

Q: Is there a warranty on my orthosis/prosthesis?

A: Every device has a 90 warranty from the time of delivery. If any repairs or adjustments are needed they will be taken care of in our office.

Q: Will Medicare cover my shoes and foot orthotics?

A: Medicare will only cover shoes and inserts if you are a diabetic patient. Medicare will provide one pair of diabetic shoes even if only one foot suffers from diabetic foot disease. Each shoe is equally equipped so that the affected limb, as well as the remaining limb, is protected. The statutory benefit is limited to one pair of shoes and up to three pairs of inserts or shoe modifications per calendar year (January – December).

Orthotics

Q: Why are the foot orthoses (inserts) made at CPO better than others?

A: We do a comprehensive biomechanical evaluation of the foot and ankle for each and every patient. This leads to a much better assessment of the condition based on which the foot orthoses are fabricated. Also, they are fabricated in our lab right here at CPO and that gives us complete control over the quality of the orthoses. We strongly believe, “one size DOES NOT fit all”.

Q: Will my foot orthoses (inserts) be covered by insurance?

A: If you are on Medicare and you are diabetic, the foot orthoses will be covered. Otherwise, it will mostly depend on the type of insurance plan you have. CPO will call your insurance company to verify your benefits and discuss this with you before the inserts are fabricated.

Q: What happens if my child grows out of his/her orthosis in 2-3 months?

A: If your child has gained/lost weight or grown taller and the brace no longer fits properly then the process of obtaining a new orthosis would begin again. In order to provide a new orthosis, your practitioner and physician have to be able to justify why your child needs a new device.

Prosthetics

Q: How long after my amputation will it be before I am fit with a prosthesis?

A: Typically, most amputees are fit with their first prosthesis 6-8 weeks after surgery. However, this depends mostly on how well your residual limb heals, your overall health and when your surgeon feels comfortable releasing you for prosthetic care.

Q: Once my limb has healed and my physician clears me for prosthetic care, what will happen next?

A: By this time you and your prosthetist will have met and completed an initial evaluation. This is where your prosthetist will evaluate you and determine what the most appropriate prosthetic device will be. This will depend on several factors: your overall health, level of amputation, activities of daily living and vocational and recreational goals.

Q: What can I expect at the initial fitting of my diagnostic socket?

A: Typically the first fitting is done in the office where your prosthetist has access to all of his/her tools and equipment, making adjustments quicker and easier. The fitting process usually takes 1-1/2 hours to achieve the desired fit and proper alignment. Be sure to bring all appropriate foot wear and loose fitting clothing to make the fitting process go smoothly.

Q: How often will I need to go to physical therapy?

A: Typically you will see your physical therapist 2-3 times per week but it is ultimately up to your physician and therapist to determine your therapy needs and how frequently you attend.

Q: What will my prosthesis look like?

A: Prosthetic devices can be made to fit your personality. You have the option to make your prosthesis look more natural, much like your sound side leg by having a custom protective cover applied or you can provide your prosthetist with fabric of your choice to be laminated into your prosthesis for a look that is your own.

Q: Will I be able to drive again?

A: This will be determined by your rehabilitation team, including physical and occupational therapists, as well as your physician. You may also need to go through a testing and evaluation process given by your local DMV Department. Many amputees are able to drive; however, each case needs to be evaluated on an individual basis.